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Stash help

Plans & billing

Pricing in detail lives at /pricing. This page covers what each plan unlocks day-to-day and how to switch.

Beta: no billing

While Stash is in beta, every plan is free. Pick one in Settings → Billing and it switches right away. No card, no checkout, no charge. Before beta ends we email you the date billing starts. Add a card then to keep your plan, or the workspace moves to Free. Your data stays either way.

Free

  • Up to 500 inventory items
  • 50 AI cover scans a month in the iPhone app, up to 500 in total. The monthly count resets on the 1st, and everyone in a workspace shares it. Barcode scans and title search have no limit.
  • Manual inventory entry + CSV import
  • Dashboard with collection stats + P/L
  • AI connector answers how-to questions from this help center. Questions about your collection return an upgrade message. 10-req/min cap.
  • No marketplace integrations

Collector

  • Unlimited inventory
  • Unlimited AI cover scans
  • Automatic market pricing (multiple reputable data points)
  • Slab, press, and clean analysis
  • Run tracking & bulk run adds
  • Pull lists, want lists, and price-drop alerts
  • AI connector with full tool access, 60-req/min per token
  • Bulk enrich + export
  • No marketplace integrations. Selling starts on Seller.

Seller

Everything in Collector, plus selling tools for solo sellers:

  • eBay integration (publish + sync)
  • Whatnot + HipComic sales import
  • Automatic inventory sync across marketplaces & POS
  • Claim sales: one pay link per buyer, with a payment deadline
  • Barcode label printing & custom SKUs
  • Bulk operations
  • Live Square POS sync (auto-mark sold) + universal POS catalog/sales CSV

Shop

Everything in Seller, for multi-seat comic stores:

  • Any POS integration (Square, Clover, Shopify…)
  • Teammates: invite as many people as you need, all covered by the one subscription. Shop is the only plan with teammates.
  • Custom fields + org-wide reporting
  • Pull box management + priority support

Switching plans

  1. Go to Settings → Billing.
  2. Pick a target plan. During the beta it switches immediately with no charge. Once billing starts, a change on a paid plan happens in place, prorated: you’re credited or charged for the difference and the new tier activates immediately. Coming from Free routes through Stripe Checkout.

Cancellation & refunds

From Settings → Billing click Cancel Plan. During the beta the button reads Switch to Free: there’s nothing to refund, and the workspace moves straight to Free with everything kept. Once billing starts, your plan ends right away and we automatically refund the unused portion of the current billing period to your card.

Cancellation never deletes your data, but your workspace becomes read-only (see below). Re-subscribe any time and you’re right where you left off. If a refund ever looks off, file a ticket.

If a payment fails

We’ll email you and show a banner in the app. Your account stays fully active while we retry the card over a two-week grace window. If it isn’t resolved by then, your plan ends and your workspace becomes read-only. You can update your card from the banner or Settings → Billing at any point to stay on your plan.

When a paid plan ends: read-only

When a Collector, Seller or Shop plan ends, whether you cancelled it or a payment couldn’t be collected, the whole workspace becomes read-only for everyone in it. Nothing is deleted.

  • You can always: view everything, export your data, and delete your account. Your information is yours, paid or not.
  • Paused until you choose: adding, editing or deleting anything, AI cover scans, imports, listings, claim sales, pull lists, and inviting people. API keys and the AI connector keep reading (and exporting) but can’t write.

The workspace owner has two ways out, both in Settings → Billing:

  • Resubscribe to any plan and pick up exactly where you left off.
  • Continue on Free. The workspace becomes editable again within Free limits (500 comics, 50 AI cover scans a month). Free is single-person, so any teammates lose access and pending invites are cancelled.

Annual vs monthly

Annual saves ~17% (2 free months). Toggle on the pricing page before checkout. You can switch cycles at any time from the customer portal.

Invoices and receipts

Stripe emails an invoice for every charge to the address on your account. You can also pull invoice PDFs from the customer portal (Manage subscription → Invoices).